Refund Policy


All request for cancellation, withdrawal, leave of absence (LOA), deferral, transfer or substitution must be done in writing and sent to

Refunds will be paid 14 days after request for refund has been received by the course administrator.

Classroom / Face-Face Training / Online Live Instructor Led

a. Cancellation – (cancellation occurs when a student does not attend the course)

  • Cancellations received before the course start date are subject to a payment of 5% of the course fee.
  • No refund will be given for cancellations made on the start date of a course. However, participants may opt to defer to another course of same or lesser value; or transfer their space to someone else (see our Withdrawal, Deferral and Transfer/Substitution policies).
  • Participants will receive 100% refund if a course is cancelled or postponed by the organizer.
  • The organizer reserves the right to cancel or postpone a course and takes no responsibility for any losses claimed by the participant/sponsor due to such actions.
  • All notice of cancellation by participant must be made in writing. The participant is responsible for ensuring that the notice is received by the course administrator.
  • Additional cancellation policies apply to in-house and customized training.

b. Withdrawal (withdrawal occurs when a student starts a course and drops out)

Participants may withdraw from a course at any time. The following rules govern withdrawals:

  • Withdrawals received 1 to 10 days after the course start date are subject to a payment of 70% percent of the course fee.
  • No refunds will be given for courses that span a duration of ten (10) days or less, instead students are encouraged to defer or request a leave of absence.

There will be no refunds for withdrawal from customized training and in-house training after contract is signed.

c. Leave of Absence (LOA) from a Course

If circumstances beyond your control such as illness or family related issues arise during your training, and you are unable to complete your course as originally enrolled, you will be allowed to return to another scheduled course within one year of your withdrawal date to finish only the days missed.

Request for leave of absence must be made in writing along with relevant supporting documents. LOA is subject to approval.